Terms and Conditions
CANIGENE – TERMS OF SERVICE
This website is operated by Gets Group, MB, located at:
M. Valančiaus g. 12A, LT-44275 Kaunas, Lithuania.
Throughout the site, the terms “we”, “us” and “our” refer to CANIGENE.
By visiting our site and/or purchasing from us, you agree to these Terms of Service.
SECTION 1 – ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your jurisdiction and agree not to use our products for any unlawful purpose.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
Payment information is securely processed via third-party providers, including Shopify Payments and Stripe.
SECTION 3 – DNA TESTING & SUPPLEMENT DISCLAIMER
3.1 Not Medical Advice
All reports, recommendations, and supplements are for informational purposes only.
3.2 No Diagnosis or Treatment
CANIGENE does not diagnose, treat, cure, or prevent any disease.
3.3 Veterinary Consultation
Always consult a licensed veterinarian before making changes to your dog’s health regimen.
SECTION 4 – ORDERS & DELIVERY
All orders are subject to acceptance and availability.
Once your order is placed, you will receive a confirmation email.
Delivery times may vary depending on your location. CANIGENE is not responsible for delays caused by shipping carriers or customs.
SECTION 5 – PERSONALIZED PRODUCTS & SUBSCRIPTIONS
5.1 Accuracy of Results
DNA insights depend on the quality of the sample provided.
5.2 Subscriptions
By subscribing, you authorize recurring charges. You may cancel anytime at least 48 hours before the next billing cycle.
SECTION 6 – REFUND POLICY
30-Day Money Back Guarantee
We offer a 30-Day 100% Money Back Guarantee to ensure you can try CANIGENE with confidence.
Eligibility:
- You may request a refund within 30 days of receiving your order
- Applies to your first purchase only
DNA Test Kits:
- Non-refundable once opened or used (due to hygiene and processing)
Personalized Supplements:
- As these are custom-formulated, they are generally non-returnable
- However, if you are not satisfied, we will review refund requests on a case-by-case basis under our guarantee
Important:
Shipping costs are non-refundable.
To request a refund, contact:
📧 info@canigenedna.com
SECTION 7 – DNA DATA PRIVACY
You retain ownership of your dog’s DNA data.
By using our service, you consent to analysis by partner laboratories.
We do not sell your dog’s individual genetic data without your explicit consent.
SECTION 8 – INTELLECTUAL PROPERTY
All website content, branding, systems, and materials are the property of CANIGENE and may not be used without permission.
SECTION 9 – LIMITATION OF LIABILITY
CANIGENE shall not be liable for any indirect or consequential damages.
Our total liability shall not exceed the amount paid for the product.
SECTION 10 – PROHIBITED USES
You may not use this website for unlawful purposes or to violate any laws or regulations.
SECTION 11 – MODIFICATIONS TO SERVICE
We reserve the right to modify or discontinue the Service at any time.
SECTION 12 – FORCE MAJEURE
We are not liable for delays or failures caused by events beyond our control.
SECTION 13 – GOVERNING LAW
These Terms are governed by the laws of Lithuania.
SECTION 14 – CONTACT INFORMATION
Privacy Policy
CANIGENE – PRIVACY POLICY
1. INTRODUCTION At CANIGENE, operated by Gets Group, MB, we take your privacy and your dog’s genetic data seriously. This Privacy Policy describes how we collect, use, and protect your personal and genomic information when you visit our site and use our services.
2. INFORMATION WE COLLECT
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Personal Information: Name, email, shipping address, and payment details (processed securely via Shopify Payments/Stripe).
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Biological Information: Your dog’s DNA sample provided via our test kit.
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Genetic Data: The digital data generated from analyzing the DNA sample.
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Pet Profile: Information about your dog (breed, age, weight) provided by you to personalize the recommendations.
3. HOW WE USE YOUR DATA We use your information strictly to:
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Process and ship your orders.
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Perform genomic laboratory analysis to generate your dog's report.
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Scientifically formulate and personalize your Longevity Foundation Chews and Targeted Health Support Drops.
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Communicate updates about your results or subscription.
4. GENETIC DATA PROTECTION
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No Sale of Data: CANIGENE does not sell, rent, or lease your dog’s individual genetic data to third-party marketers or insurance companies.
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Laboratory Partners: We share the biological sample with our partner laboratories solely for the purpose of genetic testing. These partners are contractually bound to protect your data and are prohibited from using it for any other purpose.
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Anonymized Aggregation: We may use de-identified, aggregated data (which cannot be linked back to you or your pet) for internal research to improve our longevity formulas.
5. THIRD-PARTY SERVICES To provide our service, we use trusted third parties:
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Shopify: Our e-commerce platform.
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Payment Processors: Shopify Payments/Stripe.
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Shipping Carriers: To deliver your kits and supplements.
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Google/Meta Analytics: To understand site traffic (you can opt-out via browser settings).
6. DATA RETENTION We retain your dog’s genetic profile to provide ongoing personalized recommendations and updates as new genomic research becomes available. You may request the deletion of your account and genetic data at any time by contacting us.
7. YOUR RIGHTS (GDPR & CCPA) Depending on your location, you have the right to access, correct, or delete your personal data. As a Lithuanian-based company (Gets Group, MB), we comply with GDPR standards, offering high-level protection regardless of your location.
8. SECURITY We implement industry-standard security measures, including SSL encryption, to protect your data during transmission and storage.
9. CHANGES TO THIS POLICY We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
10. CONTACT US For any privacy-related questions or to request data deletion, contact: 📧 info@canigenedna.com
Accessibility
ACCESSIBILITY STATEMENT
OUR COMMITMENT At CANIGENE, we are committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We believe that every dog owner should have access to the latest genomic insights, and we strive to provide a seamless online experience for all users.
GOALS AND STANDARDS We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. We are continuously working to improve the accessibility of our website by:
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Ensuring text-to-speech compatibility for screen readers.
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Providing high-contrast color schemes for better readability.
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Optimizing keyboard navigation for those who cannot use a mouse.
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Adding alternative text (Alt-text) to our imagery and diagrams.
ONGOING EFFORTS We view accessibility as an ongoing journey. As web technologies evolve, we regularly audit and update our site to ensure it meets the highest standards of inclusivity.
FEEDBACK & ASSISTANCE If you encounter any difficulty accessing any part of our website, or if you have suggestions on how we can improve our accessibility, please let us know. We are here to help.
Contact Us: 📧 Email: info@canigenedna.com
We will make every reasonable effort to address your concerns and provide the information or service you need through a method that is accessible to you.
Website Terms of Use
CANIGENE – WEBSITE TERMS OF USE
OVERVIEW
This website is operated by Gets Group, MB, located at:
M. Valančiaus g. 12A, LT-44275 Kaunas, Lithuania.
By accessing or using this website, you agree to comply with and be bound by these Website Terms of Use. If you do not agree, you should not use this website.
1. USE OF THE WEBSITE
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
You may not:
- Use the website for any fraudulent or unlawful activity
- Attempt to gain unauthorized access to systems or data
- Interfere with the website’s functionality or security
2. INFORMATIONAL PURPOSES ONLY
All content provided on this website is for general informational purposes only.
CANIGENE does not provide veterinary or medical advice. Any health-related information should not be considered a substitute for professional veterinary consultation.
3. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, images, product systems, and design elements, is the property of CANIGENE and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written consent.
4. THIRD-PARTY LINKS
This website may contain links to third-party websites. CANIGENE is not responsible for the content, policies, or practices of these external sites.
5. DISCLAIMER OF WARRANTIES
This website is provided “as is” and “as available” without any warranties of any kind.
We do not guarantee that the website will be uninterrupted, secure, or error-free.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law, CANIGENE shall not be liable for any damages arising from the use or inability to use this website.
7. MODIFICATIONS
We reserve the right to update or modify these Terms of Use at any time. Continued use of the website constitutes acceptance of those changes.
8. GOVERNING LAW
These Terms of Use are governed by the laws of Lithuania.
9. CONTACT INFORMATION
If you have any questions regarding these Terms of Use, please contact us: